Booking & Cancellation Policy

Clinic Name: JB Academy of Aesthetics

Registered Provider: Joanne Brannan, MSc, BSc, INP

Version: 1.0

Date Implemented: 6th February 2026

Review Date: 6th February 2027

1. Purpose of the Policy

The purpose of this policy is to provide clear, fair and transparent procedures for booking, rescheduling, and cancelling appointments at JB Academy of Aesthetics.

This policy ensures:

·       Safe and effective clinical scheduling

·       Fair allocation of appointment times

·       Protection of clinic resources

·       Clear communication with patients

·       Compliance with professional and regulatory standards

2. Scope

This policy applies to:

·       All aesthetic consultations

·       Injectable treatments

·       Skin treatments

·       Review appointments

·       All patients and staff

3. Principles

JB Academy of Aesthetics is committed to:

• Providing patient centered care

• Ensuring adequate time for safe clinical assessment

• Maintaining fairness and transparency

• Protecting clinical time for all patients

• Supporting continuity of care

4. Booking Policy

4.1 Appointment Scheduling

·       All patients must book an appointment in advance

·       Appointments may be made via online booking system, or in person

·       A consultation is required prior to any new injectable treatment

·       Cooling off periods will be observed in accordance with best practice standards

4.2 Deposits

·       A booking deposit of £50 may be required to secure an appointment

·       Deposits are deducted from the total treatment cost

·       Deposits are non-transferable between patients